Comments are how your team documents information, asks questions, and communicates directly inside Jetpack Workflow - without leaving the context of the work.
You can leave a comment on a project or on a specific task. Comments are listed from most to least recent, and the comment section expands only as far as it needs to.
Visibility: Comments are visible to anyone who has access to the project or task they're made on - not just the assignee.
Commenting on a Project
To leave a comment on a project, find the comment area on the right-hand side of the project view. Click into the text box, type your comment, and click Comment to post.
After posting, you can edit or delete your comment at any time.
Commenting on a Task
To leave a comment on a specific task, click open on the task. In the right hand task menu, scroll all the way down to the bottom to see the comments section. Type your comment into the text box and click the blue Comment button to post.
After posting, you can edit or delete your comment at any time.
Task comments are a good place to:
Flag a blocker or hurdle so teammates know what's holding things up
Leave a note for yourself - like a URL or where you'll pick up the task next time
Add context that's specific to this task without cluttering the project-level view
@ Mentioning a Team Member
You can @ mention a team member in any comment - on a project or a task.
To do it, type the @ symbol and a list of team members will appear. Select the person you'd like to mention, finish your comment, and post. They'll receive a notification on their Notifications page in the left panel.
This is useful for surfacing time-sensitive information or looping someone in directly without a separate message.
Tips
Use comments for documentation, not instructions. Step-by-step instructions belong in the task Description. Comments are best for updates, questions, and notes that build up over the life of a task.
Use @ mentions for anything time-sensitive. A comment on its own is passive - the right person may not see it right away. An @ mention sends a direct notification (depending on their notification settings), so use it when something needs attention soon.
Flag blockers in comments. If a task is waiting on a client or a teammate, leave a comment explaining why so anyone picking up the task later has the full context.
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