Notifications keep you and your team informed about the work that matters to you, including upcoming due dates, overdue items, @mentions, and task handoffs, without having to check in on every project manually. Each team member controls their own notification preferences independently.
How to Access Notifications
Select Notifications from the left navigation menu. When you have unread in-app notifications, a red indicator will appear on the Notifications item in the sidebar so you can spot new activity at a glance.
Once you're on the Notifications page, you'll see two tabs at the top:
Updates: your feed of individual notifications
Settings: where you turn notification types on or off
Updates Tab
The Updates tab is your notification feed. Every in-app notification you receive shows up here, newest first, with an icon, a label for the notification type, a short description of what triggered it, and how long ago it happened.
Filtering your feed: Use the filter bar above the feed to narrow things down to just the notifications you want to see: All Notifications, Overdue, Project, Task, Mention, or Miscellaneous.
Managing what you've seen:
Click Mark all as read in the upper right to clear your entire notification list at once.
Click the eye icon next to Mark all as read to hide notifications you've already read, so your feed only shows what's new.
Clicking any notification takes you directly to the project or task it relates to, so you can act on it immediately.
Settings Tab
The Settings tab is where you set your personal notification preferences. You'll see a table listing every notification type, with a toggle for In-app Notifications and a separate toggle for Email Notifications next to each one.
To configure your preferences:
Navigate to Notifications in the left sidebar, then click the Settings tab.
For each notification type, turn the in-app and/or email toggle on or off to match your preferences. A blue toggle means that notification is active.
Changes save automatically and apply only to your account. No other team members are affected.
Jetpack Workflow offers two notification formats: in-app and email. Each team member can choose whichever combination works best for them: both formats, just one, or none at all.
Available Notifications
There are 8 notification types in Jetpack Workflow. Each one can be enabled or disabled independently for both in-app and email formats.
Notification | What triggers it |
Task is due today | A task assigned to you has a due date of today |
Task is overdue | A task assigned to you has passed its due date and hasn't been marked complete |
Task is up next | The task before yours in the project has been marked complete, and your task is now the active one |
Task marked incomplete | A task assigned to you that was previously completed has been reopened |
You're mentioned in a task | A team member @mentions you in a comment on a task |
Project is due today | A project assigned to you has a due date of today |
Project is overdue | A project assigned to you has passed its due date and hasn't been completed |
You're mentioned in a project | A team member @mentions you in a comment at the project level |
Tip: If you find you're getting too many notifications, start by disabling the due-today alerts and keeping only Overdue, @mentions, and Task is up next. These are the most actionable for day-to-day work.
In-App Notifications
When you receive an in-app notification, it appears in the Updates tab of the Notifications page. Use the filter bar to jump straight to a category (like Overdue or Mention), and use the eye icon to hide notifications you've already read if you'd rather only see what's new.
Clicking any notification takes you directly to the project or task it relates to.
Email Notifications
When an email notification is triggered, you'll receive an email that includes the task or project name and a direct link to the relevant work in Jetpack Workflow. Clicking the link takes you straight there, no need to navigate manually.
If a team member isn't receiving email notifications they've turned on, ask them to check their spam or junk folder, as the emails can occasionally be filtered there.
Tips for Teams
Notifications are personal. Each team member sets their own preferences; admins cannot configure notifications on behalf of others. Encourage your team to set these up during onboarding.
@mentions are your best escalation tool. If something is urgent or blocked, mentioning a team member in a comment is the fastest way to surface it. Pair that with the @mention notification turned on so nothing gets missed.
Overdue notifications help catch things before they slip further. Since these are separate from due-today alerts, team members can keep overdue notifications on even if they mute the due-today ones.
"Task is up next" is great for handoff-heavy workflows. If your projects move through multiple team members step by step, this notification ensures the next person knows the moment it's their turn without any manual communication needed.
Use the Updates tab filters to stay focused. If your feed gets busy, filter by Overdue or Mention to quickly see what needs your attention, and use the hide-read toggle to keep the list to just what's new.